Corporate Information
our mission is to take the best of Chinese Medicine and make it available to the World.
our mission is to take the best of Chinese Medicine and make it available to the World.
SHIPPING & HANDLING
Shipping & Handling Charges are calculated real time based on your shipping address.
Processing through our facility for NEW customers is 5 business days and 3 business days for repeat customers. Any orders placed on a Saturday, Sunday or after 5:00pm ET weekdays will begin processing the next business day. Shipping days are in addition to processing through our facility. Delivery time within the United States and depending on your location is 4-7 business days, and 10-15 business days internationally, unless you choose an expedited service. Expedited processing through our facility in 1 business day carries an additional $30 fee. This is in addition to any expedited shipping option that you may choose.
We are not responsible for any shipping deliveries that may be affected by customs, weather conditions, or any other natural occurrences including transfers from USPS/UPS to the local carrier in your country or air and ground transportation strikes or delays. We also do not cover any extra fees, customs or back end charges once the package has exited the United States. Please check with your local postal carrier for more information on customs charges.
Si Jin Bao orders are shipped on business days (Monday – Friday, excluding major holidays).
BACK ORDERS
We make every effort to have the product you need in stock at the time of your order. However, to provide you with the freshest products possible, we do not stock large volumes and back orders may occur.
DAMAGED ITEMS
Please inspect your package once it arrives for any damage that may have occurred during shipment. If damage has occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately on our LIVE CHAT and fill out our DAMAGED SHIPMENT FORM. The courier (USPS,UPS, or FedEX) will require a damage inspection and claim for reimbursement within 30 days. Si Jin Bao will send a replacement of damaged products to accommodate the client.
REFUNDS
Once your order has been placed, we do not issue refunds. If there is a concern with a product you have received, please contact us on our LIVE CHAT or email us at sjbteam@sijinbao.com .
REFUSAL OF SHIPMENT
If any shipment is returned due to delivery refusal, or if the shipment is undeliverable, a 25% restocking fee plus applicable shipping costs will be applied to client’s account. New shipping charges will be incurred to re-send the shipment. Subsequent shipments will be held until the client’s account balance is cleared.
PAYMENT INFORMATION
All orders may be paid by VISA, MASTER CARD, AMERICAN EXPRESS, or DISCOVER.